Terms of use — StashNEX

Version 4, updated on 02/11/2026. In case of doubt, the Italian version prevails.

These Terms govern the use of StashNEX, the apps for Android and for Windows that help you catalogue the contents of boxes and containers with QR labels and photos (the "App"). The App is provided by FallingBit di Felice D'Andrea, Via De Falco 4, 81100 Caserta (CE), Italia, VAT number 04381570615, who can be contacted at supporto@fallingbit.it. By signing in and using the App you accept these Terms.

1. The service

The App lets you create a personal inventory: generate and print QR labels, link them to containers, photograph their contents, list the items and find them again with search. Your inventory is saved on your device (phone or computer) and, if you turn on sync, also in your Google Drive (section 4). The artificial intelligence features are optional, go through our server and use AI credits (section 5).

2. Account

To use the App you sign in with your Google account. You must be at least 16 years old. To buy the subscription or credits, if you are under 18, you need a parent's consent.
The account is personal and works for both versions of the App: with the same Google account you have the same plan and the same AI credits on phone and computer. You are responsible for what happens with your Google account and with the devices you use the App on; if you think someone has used it without permission, let us know immediately.

3. Free trial and Pro subscription

Free trial: at your first sign-in you get a 30-day trial with all features. The trial is linked to your Google account (only one, even if you use several devices), requires no payment method and costs nothing when it ends.
After the trial, if you do not activate Pro, the App switches to read-only: you can view, search and save in a backup everything you have entered, but not add, edit or use the AI. No data is deleted.
StashNEX Pro lasts 12 months, includes all features and works on every device where you sign in with the same Google account, whichever store it was bought from. The price is shown in the App and on the store listing at the time of purchase.
Payment, renewal and cancellation: the Pro subscription and credit packs are bought through Google Play in the Android app and through the Microsoft Store in the Windows app. Payment, automatic renewal and cancellation are handled by the store you bought from, under its conditions. You can cancel at any time from the Play Store or from your Microsoft account: you will remain Pro until the end of the period already paid for.
Refunds and withdrawal: the conditions of the store you bought from apply and, in any case, the rights that the law grants to consumers. If a purchase is refunded or cancelled by the store, the corresponding subscription or credits are removed.
Pro expiry: if Pro expires or is not renewed, the App returns to read-only, as after the trial.

4. Your content and backups

Everything you enter remains yours and is saved on your device (in the Windows app in the Documents\StashNEX folder): we do not receive or keep it, except what is sent for a single AI request (section 5).
Sync with Google Drive (optional): if you turn it on, the App keeps a copy of the inventory and photos in a hidden folder of your Google Drive and uses it to have the same data on every device where you sign in with the same Google account. The copy is in your Google account and uses your storage: Google's conditions apply to the storage and operation of Google Drive. If you change the same thing on two devices without a connection, the most recent change is kept when they sync; what you delete on one device is deleted on the others too.
You are responsible for your backups. If you lose, change or reset your device, or uninstall the App from the phone, the inventory can be recovered from sync with Google Drive, if you had turned it on, or from a backup made with "Save backup". Sync does not replace backups: something deleted by mistake is deleted on the other devices too. We recommend saving a backup regularly in a safe place (for example your Google Drive, a computer or an external drive). We cannot recover data we do not have.
You are responsible for the content you enter. Do not use the App for unlawful content and be careful with photos and data concerning other people, especially when you send them to the AI.

5. Artificial intelligence

AI credits: each AI request (an analysed photo, a filled-in item, a chat question, an AI search) uses 1 credit. Analysing the same photo again within 30 days costs no credits.
Plan credits: during the free trial you have 30 credits in total; with Pro you get 40 credits a month: at the start of each month they go back to 40 and unused ones do not add up. When the trial or Pro expires, the plan credits go back to zero and the AI is no longer available until you activate or renew Pro.
Extra credits: the first time you activate Pro you get 100 welcome credits, only once and not on renewals; you can add packs of 100 credits, bought through Google Play or the Microsoft Store at the price shown in the App. Extra credits are used after the plan credits, work on all your devices, never expire as long as the account exists and are lost if you delete it or if it is deleted for inactivity (section 9). They are not refundable or convertible into money, without prejudice to the rights that the law grants to consumers.
Limits: for fair use of the service there are at most 10 requests per minute and 150 per day. Credit amounts and limits may change: we will let you know in advance, and extra credits already bought remain valid.
The AI is provided through Google Gemini, as described in the Privacy Policy, and only works with an internet connection.
The AI can make mistakes: recognitions, filled-in details and answers must always be checked. We are not responsible for errors in the results produced by the AI.

6. QR labels

Label codes are generated on your device and you print the labels yourself, on the sheets and with the printer you prefer, or by sharing or saving the PDF. The QR code contains an address on the FallingBit website: scanned with the camera of a phone with the App installed it opens the container, otherwise a generic page that does not show the contents. In the App, labels can also be read with the phone camera or the computer webcam.

7. Prohibited uses

You may not use the App or its server for unlawful activities, try to access other users' data, overload or compromise the service, circumvent its limits, credits or security systems, modify the App to obtain paid features without paying, or resell the service without authorisation. In case of serious violations we may suspend or close the account, notifying you: the inventory on your devices remains viewable in any case.

8. Availability and liability

The features that work on the device (inventory, photos, search, labels, backups) also work without a connection. Sign-in, credits, purchases and AI require the internet and our server; sync requires the internet and Google Drive. These services may be interrupted for maintenance, updates or failures, including those of external providers.
The App is provided "as is". To the extent permitted by law we are not liable for indirect damage, such as lost time, failure to find an item or loss of data not saved in a backup.
These limitations do not apply in case of wilful misconduct or gross negligence and do not reduce the rights that the law grants to consumers.

9. Duration, account deletion and closure of the service

You can stop using the App and delete your account whenever you want, from the App's Settings or by writing to us (see the Privacy Policy). Deletion removes the account, plan and credits from the server; you can choose whether to delete the data on the device too.
Accounts not used for 12 months are deleted automatically from the server, with their plan and credits, after two email notices 30 days and 7 days in advance: just open the App with an internet connection to prevent it. Accounts with an active Pro subscription are not deleted; when the subscription expires, the 12 months are counted from the expiry date or from the last use, whichever is more recent. Lifetime accounts are never deleted. The inventory on your devices is not affected.
If one day the service were to close, we will announce it at least 30 days in advance. The inventory on your devices and your backups will remain yours and viewable.

10. Changes to the Terms

We may update these Terms, for example for new features or changes in the law. We will notify you of important changes in the App and, to keep using the online features, you will be asked to accept them. If you do not accept them you can save a backup and delete your account.

11. Applicable law and jurisdiction

These Terms are governed by Italian law. For disputes with consumers, the court of the consumer's place of residence or domicile has jurisdiction.

12. Contacts

For questions, support or complaints write to supporto@fallingbit.it.